FAQ: Mobile App

You can request access to the app here, or you can download the FREE Clubworx Mobile App at the Google Play Store, or the Apple App Store.

If your family member(s) are already in our Clubworx system, just call or email us and we can grant you access to any existing family members. If your family member(s) are not in our Clubworx system yet, please let us know so we can send a waiver to add them. After they are added, then we can grant management access to their profile.

Proximity check-in will prompt you to check-in to your scheduled class via your app when you arrive at The Movement Park.

To allow Proximity Check-In, you must go to your phone settings and turn on Clubworx App permissions.

For Samsung: 1. Go to your phone's settings. 2. Select "Apps" 3. Scroll to Clubworx App 4. Click to open it 5. Scroll down to "permissions" 6. Turn the toggle on for "Location".

For iPhone: Your phone will prompt you to allow Location permissions upon arrival to your class. You will need to allow Location permissions if you would like to use Proximity Check-In.

You can pre-register for classes in any of the following ways:

• Using our Mobile App (please click here to request access or review our app tutorials),

• Visiting our Class Schedule (click on the class you'd like to attend and enter the email attached to your account with us), 

• Calling or sending a text to 503-844-8801, or

• Emailing us at hello@themovementpark.com.

You can also register for multiple classes ahead of time using any of these options as long as you have sufficient classes available in your membership or class pack.

Please note: If you get sick or have a schedule change, you will need to cancel your registration before the start of class to avoid the registration deducting from your class count.

If you have any trouble registering, please contact us at hello@themovementpark.com or reach out via phone or text at 503-844-8801. Our front desk is typically staffed after 2 pm weekdays and 9 am on Saturdays and Camp Days.

Typically yes, provided there is space. The only time pre-registration is required is if the class is full and we have an active wait list. You can check for class availability by using the class calendars on our Class Schedule or on our Mobile App (please click here to request access or review our app tutorials).

We are sorry for the inconvenience. We often see large fluctuations in attendance starting with the second week of school, the new year, and early spring, and some classes may fill weeks in advance. Be assured that if a class reaches capacity every week, we are aware of the situation and are working to make adjustments to our schedule.

In the meantime, here are some options for you:

• Try to enroll as soon as you know your availability. You can register by using the class calendars on our Class Schedule or our Mobile App (please click here to request access or review our app tutorials).

• Use the class wait-list option. If a spot opens, the student will be bumped automatically into the class and you will be notified via email and SMS. Please make sure to respond yes or no so the system can register you or move on to the next person on the wait list.

• Try showing up in case of a No-Show. We hold spots for registered students for up to 5 minutes past the start of class time, then open that spot to those waiting at the gym. We cannot guarantee space will become available, so we only recommend this option if you live nearby, or are staying after another class.

• Explore the other options available to you. Most class types are offered on multiple days and times, and some may be less crowded (especially towards the end of the month!). Depending on the age and ability of the student, you also could check out some of our other classes. You can read more about our offerings here: Class Descriptions and Class List by Age.

• See if your student is ready to advance to a new class level. If they have been training for awhile, and seem like they are ready for a new challenge, we invite you to speak to their coach. If you would like more information on this process, visit our Class Progression page.

If we can help in any way, please contact us at hello@themovementpark.com or reach out via phone or text at 503-844-8801. Our front desk is typically staffed after 2 pm weekdays and 9 am on Saturdays and Camp Days.

We are sorry for the inconvenience. Here are a few possible causes for an error message:

• You may have used all of your available class sessions for the month. If this happens frequently, you may want to upgrade your membership, or purchase a supplementary Class Pack. Visit our Prices page to find out more about your options, or upgrade your membership by filling out a Membership Change Form.

• You may be trying to register for a new level of class or one beyond your skill level. If your instructor gave you permission to move up but it wasn't changed in our system, it will not allow you to register. In this case, call the front desk at 503-844-8801 or email the front desk at hello@themovementpark.com so we can update your account.

• We may have made a mistake and missed a "magic button" either on your class access, or the class designation on our calendar. Please let us know so we can correct it ASAP!

• You may be trying to register for a service that is not included in your membership (such as a Camp or PNO). Typically, the best (and sometimes only) way to register is to visit our Camps & Events page, click on the event you wish to register for, and then click the button that says "Click to Register". This will take you through the steps needed to complete your registration, including any necessary waivers, and payment information. If you are trying to book via the calendar on our app, you need to purchase the service first, and then register for the event. For more detailed instructions, please visit our Mobile App page and scroll down to the Quick Start Guide.

If you are still having difficulties, you can always contact the front desk at hello@themovementpark or call us at 503-844-8801 after 2 pm weekdays (9am on camp days and Saturdays), and we'll be happy to help.

Unfortunately, this is a limitation of the app that is outside of our control. If you book "day of", your registration will not show up under the "bookings" tab on your app. However, we will still be able to see your registration on our calendar.

Typically, the best (and sometimes only) way to register is to visit our Camps & Events page, click on the event you wish to register for, and then click the button that says "Click to Register". This will take you through the steps needed to complete your registration, including any necessary waivers, and payment information.

Some events (camps and some seasonal events) allow you to register multiple children/guests at a time through a waiver process, while others (PNOs) only allow you to register a single child at a time. To register an additional child, please repeat the PNO registration process again.

Unfortunately, our system does not allow registration for multiple events in a single transaction (for example, subsequent day camps, or PNOs over multiple months). You will need to repeat the registration process for each event you wish to register for.

If you are trying to book via the calendar on our app, you need to purchase the service first, and then reserve your party date. For more detailed instructions, please visit our Mobile App page and scroll down to the Quick Start Guide.

If you are still having difficulties, you can always contact the front desk at hello@themovementpark or call us at 503-844-8801 after 2 pm weekdays (9am on camp days and Saturdays), and we'll be happy to help.

You can pay for your entry in one of three ways:

• Register online. Visit our Camps & Events page, click on the event you wish to register for, and then click the button that says "Click to Register". This will take you through the steps needed to complete your registration, including any necessary waivers, and payment information.

• Purchase the service on our Mobile App, and then register via the app's calendar function. For more detailed instructions, please visit our Mobile App page and scroll down to the Quick Start Guide.

• Use Membership Credits. If you have a recurring membership with us billed monthly, you have membership credits accumulating on your account each month as detailed on our Prices page. These credits can be applied to the purchase of events. Unfortunately, our system doesn't have a built-in mechanism for you to check your credit amount, so please reach out to the front desk at hello@themovementpark.com or via phone or text at 503-844-8801 to find out how many credits you have accumulated.

We are sorry for the inconvenience. Here are a couple possible reasons for an error message:

• You may not have paid for the service yet. If you are a member trying to book via the calendar on our app, you need to purchase the service first, and then reserve your party date. For more detailed instructions, please visit our Mobile App page and scroll down to the Quick Start Guide.

• The date you are trying to reserve is already booked. Our party reservations often fill three months (or more) in advance, and are first-come, first-served. To check for available dates, use the arrows on the calendar to scroll ahead until you see "Places Left" as a 1 (rather than a 0). If you receive this error message in the middle of booking, it’s likely that someone else beat you to the timeslot.

If you have checked these issues are not the cause of your error message and are still having difficulties, please contact us at hello@themovementpark.com or reach out via phone or text at 503-844-8801. Our front desk is typically staffed after 2 pm weekdays and 9 am on Saturdays and Camp Days.